Skilled Up is a leading corporate and public education provider delivering accredited VET qualification courses and dynamic short courses to businesses, government, NFP’s and individuals across Australia.

Skilled Up offers a full turn-key training service covering all instructional design requirements, integration of e-learning and blended solutions, assistance in roll-out and marketing of training, participant and facilitator reports and effective delivery to all participants. They are experts at integrating their content into existing client L&D programs.

The Business

They offer accredited training in Building and Construction, Business and Leadership, Childcare, Customer Engagement, Property Services and Agency Representation and a host of short courses covering a diverse range of topics such as Managing Personal Finances, Building Business Acumen, Delivering Results, Change Management, Career Coaching, Understanding Emotional Intelligence, Recruitment & Selection and Communication Skills.

All course content is based on years of research and delivered with high impact results.

The Melbourne-based business is headed by Jayne Marsh, a corporate trainer with almost 25 years industry experience, and boasts with an impressive array of blue chip clients.

The Challenge

Skilled Up’s client base has grown significantly in recent years as they have won new business in different regions and sectors which they had not previously serviced. There were obvious physical challenges to delivering content but it also led to increased inquiries about different methods of learning.

“Our approach to training has always been centred on collaboration with both the clients and the learner. Only through collaboration can you offer programs that engage the learner, achieve the aims and objectives of our clients and energise the marketplace,” explains Marsh.

“While the results and outcomes generated from our previous methods of training delivery were consistently strong, we found that we were not getting the visibility or the feedback that we needed in order to maintain these high standards. We want to be so much more than just a repository for content.”

The Solution

Always looking to innovate and ensure an excellent learner experience, Skilled Up decided to find a robust yet flexible online learning platform that host their existing content and also allow them to easily develop and add new courseware.

“The Peopleplan platform gives us apparelled flexibility – if the demand is there, we can offer our entire catalogue of 250 courses in both a face-to-face setting or on-line. We can react to market trends and client demands more quickly and provide more accurate and timely reporting.”

“The on-line option for delivering content means we are now a 24 hour operation. Our clients can schedule learning when and where they want on any web-enabled devise anywhere in the country.”

The Results

“A cloud-based learning and communication platform like Peopleplan gives us excellent lead and lag indicators,” explains Marsh.

“We can now prescribe pre-work for our learners and also follow up learning sessions with post-work activity as well. This gives our facilitators invaluable insights into any gaps and also helps validate the content and the techniques we use. We also get immediate and accurate feedback.”

“I’d recommend the Peopleplan platform to anyone who is involved in sourcing, training and on boarding people. It works really well for an education and training provider such as Skilled Up and I’ve seen it work extremely well for businesses who use it as their in-house learning and communications system as well. It really has revolutionised the way we run our business.”